1. Who We Are
Holidays by Meezab is a travel company based at 26-A, J3 Block, Phase 2, Johar Town, Lahore 54000, Pakistan. We arrange international tour packages, visit visas, air tickets and related travel services.
This policy explains what personal information we collect, why we collect it, who we share it with, and what control you have over it. It applies to our website, our WhatsApp and phone enquiries, and our office.
Contact for privacy matters: info@holidaysbm.com
2. Information We Collect
When you make an enquiry. Name, email address, phone or WhatsApp number, destination of interest, travel dates, number of travellers, and anything else you tell us in your message.
When you make a booking. Full name as per passport, date of birth, gender, nationality, passport number and expiry, CNIC number, home address, emergency contact details, dietary or medical requirements you choose to share, and payment details.
When we prepare a visa application. This is the most sensitive category of information we handle. Depending on the country and visa type, embassies require documents that may include passport copies and photographs, CNIC and family registration certificates, bank statements and account maintenance certificates, salary slips, employment letters, business registration documents, tax returns and NTN certificates, property documents, marriage and birth certificates, and previous visa and travel history. Biometric data is collected by the visa centre, not by us.
We collect these documents only because the destination embassy requires them, and only for the specific application you have asked us to prepare.
Automatically, when you use our website. IP address, browser type, device type, pages visited, time spent, and referring website, collected through the cookies described in Section 7.
What we do not collect. We do not ask for, and you should never send us, your bank account passwords, PIN numbers, OTP codes or online banking credentials. No member of our staff will ever ask you for these.
3. How We Use Your Information
| Purpose | Information used |
|---|---|
| Responding to your enquiry and preparing a quotation | Contact details, travel preferences |
| Booking flights, hotels, transfers and tours | Full name, passport details, date of birth |
| Preparing and submitting visa applications | All documents listed in Section 2 |
| Taking payment and issuing receipts | Payment and identity details |
| Contacting you before, during and after your trip | Contact details |
| Meeting legal, tax and regulatory obligations | Booking and payment records |
| Sending fare alerts and offers, if you have opted in | Name and email address |
| Improving our website | Website usage data |
We do not sell your personal information to anyone, and we do not share it with third parties for their own marketing purposes.
4. Who We Share Your Information With
To arrange international travel we must pass your details to others. Specifically:
Embassies, consulates and immigration authorities of the country you are travelling to, and the visa application centres acting on their behalf, including VFS Global, TLScontact, Gerry’s and equivalent bodies.
Airlines, for reservation and ticket issuance. Airlines are legally required to share passenger data with the immigration and security authorities of departure, transit and destination countries.
Hotels, transport operators, tour guides and destination management companies in the country you are visiting.
Insurance providers, where insurance is arranged through us.
Payment processors and banks, to take and reconcile payment.
Professional advisers, such as our accountants or lawyers, where necessary.
Government authorities in Pakistan, where we are required by law to disclose information.
5. Transfers Outside Pakistan
Arranging international travel necessarily involves sending your data abroad. Countries you travel to may have data protection standards different from Pakistan’s.
By asking us to arrange travel or a visa application, you are consenting to this transfer. Without it, no international booking or visa application would be possible.
We share only what the recipient genuinely requires, and we do not send visa documentation to any party other than the embassy, its appointed visa centre, or a licensed partner acting on your application.
6. How Long We Keep Your Information
| Type of record | Retention period |
|---|---|
| Enquiries that did not lead to a booking | [12 months] |
| Booking and payment records | [X years, to meet tax and accounting requirements] |
| Visa application documents | [X years, or until you ask us to delete them] |
| Marketing subscriptions | Until you unsubscribe |
We keep visa documentation because a previous application is often the most useful evidence for your next one. If you would prefer we delete your documents after your application concludes, email us and we will do so, subject to any records we must legally retain.
7. Cookies and Website Tracking
Our website uses cookies, which are small files stored on your device.
Essential cookies make the website function and cannot be switched off.
Analytics cookies [Google Analytics, if used] tell us which pages people visit and how they found us. This data is aggregated and does not identify you personally.
Advertising cookies [Meta Pixel, Google Ads, if used] allow us to show relevant advertising to people who have visited our website.
You can block or delete cookies through your browser settings. Blocking essential cookies may stop parts of the site working.
8. Marketing
If you subscribe to our fare alerts, we will send you offers, new destinations and visa updates. You can unsubscribe at any time using the link in any email, or by emailing info@holidaysbm.com.
We may contact you on WhatsApp about an enquiry or booking you have made with us. If you do not want promotional messages on WhatsApp, tell us and we will stop.
Unsubscribing from marketing does not stop essential messages about a trip you have booked.
9. Security
We take reasonable steps to protect your information, including [list what you actually do, for example: restricting document access to staff working on your file, storing physical documents in locked cabinets, using password-protected devices, and securing the website with SSL].
No system is completely secure, and we cannot guarantee absolute security. If a breach occurs that puts your information at meaningful risk, we will notify you.
Please help us protect you: send documents only to info@holidaysbm.com or to our official WhatsApp number. If someone contacts you claiming to be from Holidays by Meezab and asks for payment to an account not named on your invoice, stop and call our office on 0307 0900900 to verify.
10. Your Rights
You may ask us to tell you what information we hold about you, correct anything inaccurate, delete your information where we are not legally required to keep it, stop marketing to you, or provide a copy of the documents you have given us.
Email info@holidaysbm.com and we will respond within [X] working days. We may ask you to verify your identity before releasing information, to protect you against someone else requesting your data.
Some requests we cannot fulfil. Once a visa application has been submitted to an embassy, we cannot recall or delete it, and we must retain booking and payment records for the period required by Pakistani tax law.
11. Children
Our services are not directed at children, and we do not knowingly collect information from anyone under 18 except as part of a family booking made by a parent or guardian.
Where a booking includes a minor, we collect their details from the accompanying adult, who confirms they have authority to provide them.
12. Third-Party Websites
Our website links to other sites, including embassy pages, airline sites and social media. We are not responsible for their privacy practices. Read their policies before giving them your information.
13. Legal Basis and Applicable Law
We process your information on the basis of your consent, the performance of our contract with you, and our legal obligations under Pakistani law.
This policy is governed by the laws of the Islamic Republic of Pakistan, including the Prevention of Electronic Crimes Act 2016 and any data protection legislation in force. Any dispute is subject to the exclusive jurisdiction of the courts of Lahore.
14. Changes to This Policy
We may update this policy from time to time. The version published on this page is the version currently in force, and the date at the top shows when it last changed.
15. Contact and Complaints
Holidays by Meezab
26-A, J3 Block, Phase 2, Johar Town, Lahore 54000, Pakistan
Email: info@holidaysbm.com
Phone: 0307 0900900
Office hours: Monday to Saturday, 10:00 to 19:00
If you are unhappy with how we have handled your information, contact us first and we will try to resolve it. You retain the right to pursue the matter with the relevant authority or through the courts.