1. About These Terms
These Terms and Conditions govern all bookings, services and enquiries made with Holidays by Meezab (“we”, “us”, “our”), a travel company registered in Pakistan with its office at 26-A, J3 Block, Phase 2, Johar Town, Lahore 54000.
By making a booking, paying a deposit, or submitting documents to us, you (“you”, “the client”, “the traveller”) confirm that you have read, understood and accepted these Terms on behalf of yourself and every person named in your booking.
If you are booking for a group or family, you confirm you have the authority to accept these Terms for all travellers in that booking, and that you will pass this information on to them.
2. Our Services
We provide international tour packages and customised itineraries, visit visa processing and documentation support, visa consultancy for study, business and family visit categories, air ticket reservation and issuance, hotel bookings and airport transfers, and group, family and corporate travel arrangements. [Add Umrah and religious travel if applicable.]
We act as a booking agent between you and third-party suppliers including airlines, hotels, transport operators, destination management companies and local tour providers, except where we expressly state that we are the principal supplier of a service.
3. Enquiries and Quotations
Quotations are provided free of charge and carry no obligation.
A quotation is an estimate based on availability and pricing at the time it is issued. It is not a confirmed booking. Quotations remain valid for [X] days from the date of issue, after which prices may change due to availability, airline fare changes or currency movement.
A booking is only confirmed once we have received your deposit and issued you a written booking confirmation by email or WhatsApp.
4. Prices and What Is Included
All prices are quoted in Pakistani Rupees unless stated otherwise.
Each quotation states clearly what is included. Unless your written quotation says otherwise, prices exclude personal expenses, tips and gratuities, meals not specified in the itinerary, travel and medical insurance, optional excursions and activities, excess baggage charges, costs arising from flight delays, cancellations or missed connections, and any expense arising from a lost, stolen or damaged passport while abroad.
Price guarantee. Once you have paid your deposit and received written confirmation, the quoted price is fixed. We will not pass on subsequent currency movement, airline fuel surcharges or seasonal rate adjustments.
Exception. Government-imposed taxes, airport levies or visa fees introduced or increased after your booking may be passed on at cost, with documentation provided.
5. Payment Terms
| Stage | Amount | When due |
| Deposit | [X]% of total | On booking confirmation |
| Balance | Remaining [X]% | [X] days before departure |
Accepted payment methods: [bank transfer / cash / cheque / card]
Instalment plans: [State your actual policy. If you offer instalments, set out the terms. If you do not, say so plainly.]
Air tickets, visa fees and certain hotel bookings may require full or partial payment at the time of booking, and these amounts are often non-refundable from the moment they are paid. We will tell you in writing before you pay when this applies.
If the balance is not received by the due date, we reserve the right to treat the booking as cancelled and apply the cancellation charges in Section 7.
We issue a written receipt for every payment. Please do not make payment to any account or individual not named on our official invoice.
6. Visa Services
This section is important. Please read it carefully.
We provide visa documentation, preparation, appointment booking and submission services. We are not a government body, an embassy or a consulate.
The decision to grant or refuse a visa rests entirely with the relevant embassy, consulate or immigration authority. We cannot influence, guarantee or predict that decision. No statement made by any member of our staff should be understood as a guarantee of visa approval.
Our visa service fee is charged for the work of preparing and submitting your application. It is earned when that work is performed and is not refundable if your visa is refused.
Embassy fees, consular charges, visa centre fees (including VFS, TLScontact, Gerry’s or equivalent) and biometric fees are paid directly to those bodies. These are non-refundable in the event of refusal, as those bodies do not refund them to us.
You are responsible for the accuracy and authenticity of every document and every statement you provide. Submitting false, forged or misleading documents is a serious offence and may result in a visa refusal, an entry ban, or legal action against you by the authority concerned. We will not knowingly submit any document we believe to be false, and we will withdraw from your file if we discover one, with no refund of fees.
Processing times are set by the embassy and are outside our control. Estimated timelines we share are indicative only.
If your visa is refused after you have booked a tour package, the cancellation terms in Section 7 apply to the package. We will help you recover whatever is recoverable from suppliers, but we cannot refund amounts that suppliers will not release to us.
We strongly recommend you do not book non-refundable flights or hotels before your visa is approved. Where your itinerary requires confirmed bookings for the visa application itself, we will advise you on refundable options.
7. Cancellation by You
All cancellations must be sent to us in writing at info@holidaysbm.com. Charges are calculated from the date we receive your written notice.
| Notice given before departure | Cancellation charge |
| More than [X] days | [X]% of total booking value |
| [X] to [X] days | [X]% of total booking value |
| [X] to [X] days | [X]% of total booking value |
| Less than [X] days or no-show | 100% of total booking value |
In every case, the following remain non-refundable: visa service fees and embassy fees already paid, issued air tickets subject to the airline’s own fare rules, non-refundable hotel bookings and prepaid supplier services, and bank charges and payment processing fees.
Approved refunds are paid within [X] working days of the amount being released to us by the relevant suppliers. Refunds are issued to the original payer only.
8. Changes by You
Requests to change dates, names or itinerary details are subject to availability and to supplier charges. An amendment fee of [PKR X,XXX] per change applies, in addition to any charge levied by the airline, hotel or supplier.
Name changes on issued air tickets are treated as cancellations by most airlines and are usually charged in full.
9. Changes or Cancellation by Us
We aim never to change a confirmed booking, but occasionally it is unavoidable.
Minor changes, such as a hotel of equivalent standard, a small change in flight timing, or a reordered itinerary, may be made without compensation. We will notify you as soon as we can.
Significant changes, such as a change of destination, a reduction in trip length, or a downgrade in hotel category, entitle you to choose between accepting the change, accepting an alternative of comparable standard, or cancelling with a full refund of monies paid to us, less any non-recoverable supplier costs.
Group departures may require a minimum number of travellers. If that minimum is not reached, we will notify you at least [X] days before departure and offer you an alternative date, an alternative trip, or a full refund.
10. Your Responsibilities
You are responsible for holding a passport valid for at least six months beyond your return date with sufficient blank pages, providing names exactly as they appear on your passport, obtaining any transit visas required for your routing, meeting the health, vaccination and testing requirements of your destination, arriving at the airport at the time advised, and behaving lawfully and respectfully toward local customs, laws and other travellers.
Airlines charge for name corrections and some do not permit them at all.
We are not liable for any loss arising from your failure to meet these requirements, including denied boarding, refused entry or deportation.
11. Travel Insurance
We strongly recommend comprehensive travel and medical insurance for every traveller, covering medical treatment, repatriation, trip cancellation, baggage and personal liability.
[State whether you arrange insurance, and whether it is mandatory for any of your packages.]
Medical treatment abroad can be extremely expensive and is not covered by us under any circumstances.
12. Limitation of Liability
Where we act as a booking agent, our liability is limited to the exercise of reasonable care and skill in making your arrangements. We are not liable for the acts, omissions, defaults or negligence of third-party suppliers.
We are not liable for loss, delay, injury, death, damage or additional expense arising from events outside our reasonable control, including airline delay or cancellation, adverse weather, natural disaster, war, terrorism, civil unrest, strike, pandemic, epidemic, border closure, airspace closure, government action, or changes in visa or immigration policy.
Where we are found liable, our liability is limited to the total amount you paid to us for the affected service.
Nothing in these Terms excludes or limits liability where such exclusion is not permitted by the laws of Pakistan.
13. Force Majeure
We are not liable for any failure or delay in performing our obligations where that failure results from an event beyond our reasonable control. In such circumstances we will make reasonable efforts to recover funds from suppliers on your behalf, but we cannot guarantee recovery, and we are not obliged to refund amounts that suppliers retain.
14. Complaints
If something goes wrong during your trip, tell us immediately on the emergency contact number provided in your travel documents, and tell the supplier concerned at the time. Many problems can be resolved on the spot; almost none can be resolved after you return home.
If a matter remains unresolved, write to info@holidaysbm.com within [30] days of your return, with your booking reference and any supporting evidence. We will acknowledge within [X] working days and respond substantively within [X] working days.
15. Website Use and Intellectual Property
All content on holidaysbm.com, including text, images, logos and itineraries, is the property of Holidays by Meezab or is used under licence. You may not reproduce, republish or use it commercially without our written permission.
We take care to keep information on this website accurate, but prices, availability, itineraries and visa requirements change frequently. Nothing on this website constitutes a binding offer. Your booking is governed by the written quotation and confirmation we issue to you.
16. Data Protection
Information you give us is handled in accordance with our Privacy Policy, which forms part of these Terms.
To arrange your travel we must share your personal data, including passport details, with embassies, airlines, hotels, insurers and overseas suppliers, some of which are located outside Pakistan. By making a booking you consent to this.
17. Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Lahore, Punjab.
18. Changes to These Terms
We may update these Terms from time to time. The version in force at the date of your booking confirmation is the version that applies to your booking.
19. Contact
Holidays by Meezab
26-A, J3 Block, Phase 2, Johar Town, Lahore 54000, Pakistan
Email: info@holidaysbm.com
Phone: 0307 0900900
Office hours: Monday to Saturday, 10:00 to 19:00